Privacy policy

This policy explains how Compagnie des Guides Conférenciers (15 rue des Halles, 75001 Paris, France), acting as data controller, collects and uses your personal data on compagnie-guides.com/en, in accordance with the EU General Data Protection Regulation (GDPR) and the French Data Protection Act.

Data we collect

• Identification data: name, email address, phone number;
• Booking data: tour, date and time, group size, options;
• Payment data: processed exclusively by Stripe — we never see or store your card number;
• Technical data: connection logs (date, time, pages visited) kept by our host and, with your consent, browsing data collected by Google Analytics and Google Ads.

Why we use it

• To process your booking (performance of the contract): kept for the duration of the business relationship, then archived for 10 years for accounting and tax obligations;
• To answer your enquiries (legitimate interest): kept for 3 years after the last contact;
• To handle claims, unpaid amounts and fraud prevention (legitimate interest): kept for 5 years;
• To handle requests to exercise your rights (legal obligation).

There are no customer accounts on this site: each booking is an independent transaction.

Who receives it

Your data is only used by La Compagnie des Guides and your guide, and by the following service providers, strictly for the purposes above:

• Stripe, Inc. — online payment (USA, standard contractual clauses);
• Netlify, Inc. — website hosting (USA, standard contractual clauses);
• Airtable, Inc. — booking management (USA, standard contractual clauses);
• Resend, Inc. — confirmation emails (USA, standard contractual clauses);
• FormSubmit — transmission of the contact form by email;
• Google Ireland Ltd / Google LLC — audience measurement and advertising, only with your consent (USA, EU-US Data Privacy Framework).

Cookies

With your consent, we use Google Tag Manager, Google Analytics 4 and Google Ads to measure how visitors use this site and to measure the effectiveness of our advertising. These cookies are only set if you click “Accept” in the cookie banner; if you decline, no measurement or advertising cookies are set (Google may still receive anonymous, cookieless signals under Google Consent Mode). You can change your choice at any time by clearing this site’s data in your browser: the banner will appear again.

Our reviews widget (Trustindex) and Google Fonts are loaded from third-party servers.

Your rights

You have the right to access, rectify, erase, restrict and port your data, and to object to processing based on our legitimate interest. To exercise these rights, write to contact@compagnie-guides.com. You may also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

Last updated: September 2026.