Terms and Conditions

1. Who we are

These General Terms and Conditions of Sale govern all bookings made on compagnie-guides.com/en with Compagnie des Guides Conférenciers, a French SAS with a share capital of €2,600, registered in Paris under RCS 897 558 888, 15 rue des Halles, 75001 Paris, France — contact@compagnie-guides.com — +33 6 85 11 05 98 (hereinafter “the Company”). Any booking implies full acceptance of these terms.

2. Booking and payment

Bookings are made online. Full payment is required at the time of booking to confirm the tour. Online booking closes 72 hours before the start of the tour; for later requests, please contact us.

Payments are processed securely by Stripe, Inc. by credit card (Visa, Mastercard, American Express) or digital wallet. Your card details are never transmitted to the Company. A booking confirmation is sent by email to the address provided.

Prices are in euros, all taxes included, and include the guiding service, the administration fee and, where stated, entrance tickets.

3. No right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure and cultural services provided on a specific date or period. By booking a tour for a specific date, you expressly waive this right. Cancellations are governed by the policy below.

4. Cancellation by the customer

Any cancellation request must be sent by email to contact@compagnie-guides.com, quoting the booking reference. Refunds depend on the time between the request and the start of the tour:

30 days or more before the tour: 100% refund
Between 29 and 7 days: 50% refund
Less than 7 days: no refund

Refunds are made within 5 business days of validation of the request, to the payment method used for the booking.

Entrance tickets: when museum or monument tickets are included, their refund depends on the policy of the institution concerned and cannot be guaranteed by the Company.

5. Changes and cancellation by the Company

If, exceptionally, no guide is available for your confirmed booking, or in case of force majeure or circumstances beyond our control (closure of a monument, exceptional weather, security reasons, strikes, a change after your booking in the access rules set by the establishment visited…), we will offer you another date or a full refund within 5 business days.

6. Access rules of museums and monuments

Visits to museums and monuments depend on access rules set by these institutions (tickets, time slots, quotas, compulsory reservation, group tickets, etc.), which may change after your booking. If such a change prevents the Company from providing the tour as ordered, we will inform you as soon as possible and offer an adapted tour (another time slot, another date, a different itinerary) or cancellation. You are free to accept or decline the solution offered.

If you decline, or if no alternative is possible, you will be refunded in full for the part of the service not provided, within 5 business days, without prejudice to any other rights you have under the law.

7. Identity of the guide

Your tour is conducted by a professional licensed guide-lecturer working with the Company. Unless a specific guide is expressly named as a commitment in your booking confirmation, the tour is not tied to a particular guide, and the Company may replace the guide with a guide of equivalent qualifications and experience, without this entitling you to a refund.

Where a specific guide has been expressly agreed in writing, replacing them requires your agreement; otherwise you may cancel and receive a full refund.

8. On the day

Please arrive at the meeting point 10 minutes before the start. If you are late, the tour will end at the scheduled time. Visitors entitled to free museum entrance must carry valid ID. The Company cannot be held responsible for delays caused by external constraints (security checks, works, exceptional closures, etc.).

9. Liability

The Company accepts no liability for personal injury or damage to property occurring during tours, except where caused by its own fault. Participants are advised to take out personal travel insurance.

10. Disputes

In the event of a dispute, an amicable solution will be sought first: please write to contact@compagnie-guides.com. In accordance with Articles L611-1 et seq. of the French Consumer Code, customers may use a consumer mediator free of charge. Failing an amicable settlement, the courts within the jurisdiction of the Paris Commercial Court shall have jurisdiction. These terms are governed by French law; the French version of the terms prevails in case of discrepancy.

11. Legal notice

Publisher: Compagnie des Guides Conférenciers, SAS, RCS Paris 897 558 888, 15 rue des Halles, 75001 Paris. Publication director: Thierry do Espirito. Hosting: Netlify, Inc., 512 2nd Street, Suite 200, San Francisco, CA 94107, USA.

Last updated: October 2026.