Terms & Conditions

Date of last update: 18/04/2024

Article 1: Definitions

The following terminology applies to these General Conditions of Sale. La Compagnie des Guides Conférenciers, a simplified joint-stock company, with a share capital of 2600 euros, registered with the Paris Trade and Companies Register under number 897 558 888, intra-community VAT number FR 3589755888, having its registered office at 15 rue des Halles , 75001, Paris, is hereinafter referred to as the “Company”.
The website https://compagnie-guides.com owned and published by the Company is hereinafter referred to as the “Website”.
The Company markets guided tours (referred to as “Tours”) and videoconferences (referred to as “Visioconferences”), intended for people of all nationalities, via the Website.
Visits and Videoconferences are led by guides, called “Guides”.
The person who takes part in a Visit or a Videoconference is referred to as a “Participant”.
The act of purchasing a Visit or a Videoconference on the Website is referred to as an “Order”.
The natural or legal person placing the Order is referred to as the “Customer”.
Any use of the above terminology or the terms defined above, whether singular, plural, uppercase, lowercase, feminine or masculine, is taken to refer to the same terminology.

Article 2: Scope

These General Conditions of Sale (known as “GTS”) determine the rights and obligations of the Company, the Client and the Participant, in the context of the sale of Tours and Videoconferences by the Company. These GCS apply, without restriction or reservation, to any Order placed on the Website.

These T&Cs are an integral part of the contract between the Customer and the Company. The Customer declares to have read these GCS and to have accepted them, before finalizing his Order on the Website.

The GCS are accessible at any time on the site and will prevail over any other document.

The Company reserves the right to modify these T&Cs, at any time, by publishing a new version on its website. The applicable GCS are those in force on the date of the Order.

Article 3: Price

Visits and Videoconferences are sold at the current prices listed on the Website when the Order is placed.

The prices indicated on the Website include French VAT (20%), unless otherwise indicated. The prices are printed in euros.

The prices include the service of the Guides and, if necessary, the entrance tickets (museums, monuments, exhibitions, etc.) and the right to speak for the groups, if necessary. Meals, drinks, accessories, toilets, transfer and anything not specifically stated as included in the price are not included.

The Company reserves the right to modify the prices of Visits and Videoconferences at any time. The price applied is that in effect when the Order is placed.

Article 4: Order Procedure

It is up to the Customer to select the Visit or the Videoconference that he wishes to order and to place the Order on the Website, according to the following methods:

• Select the product page of the visit or Videoconference chosen.
• Select the number of places by type of person (adult, child, family package, etc.).
• Fill in the Order form with personal data and payment data.
• Verify Order information. Read and accept the T&Cs. Validate the order.
• The sale will be considered final after the Company sends an e-mail confirming the Order and the payment. If the Customer does not receive this e-mail, he can obtain information on his Order by contacting the Company at contact@compagnie-guides.com.

Unless proven otherwise, the data recorded in the Company’s computer system constitutes proof of all transactions concluded with the Client.

Article 5: Terms of payment

Payment terms are at the sole discretion of the Company. Unless otherwise agreed by the Company, payment must be received by the Company before the Company performs the service.

The Company accepts payments via Stripe, as a payment gateway, and by bank transfer. The following credit cards are accepted: Visa, Mastercard, American Express, UCB, Diners. The following payment systems are also accepted: PayPal, Google Pay, Apple Pay. Full payment is required to place an Order on the Website.

Article 6: Order cancellation conditions

The Company reserves the right to cancel the provision of a Visit or a Videoconference in the event of force majeure or any external, unforeseeable, irresistible event beyond the control of the Company and which does not allow it to provide the Visit or the Videoconference. The Company will inform the Customer as soon as possible of this cancellation.

In the event the Customer wishes to cancel participation in a Tour or Videoconference:

If the cancellation request is made 30 clear days or more before the date of the Visit or Videoconference, the customer will receive a full refund of all sums paid.

If the cancellation request is made between 29 and 15 clear days before the date of the Visit or Videoconference, the customer will receive a refund of 50% of all sums paid.
If the request is made less than 15 clear days before the date of the Visit or Videoconference, no refund will be made.

Entrance tickets taken for guided tours of monuments, museums or exhibitions, audiophones and all costs related to visits are not covered by this cancellation policy. Reimbursement of entrance tickets is only possible if their managing bodies authorize such reimbursements.

The cancellation request is required by e-mail to the address: contact@compagnie-guides.com.

Article 7: Provision of services

The Visit or Videoconference ordered by the Customer will be provided on the date, at the time and in the manner specified on the Website and in the Order confirmation email.

In the event that the Participant does not show up at the place and time of the Visit or does not connect on the date, at the time and according to the procedures relating to the Videoconference, or are late, without having informed the Company beforehand, the Company is not required to provide them with the Visit or the Videoconference.

The Participant undertakes to comply with the French legislation in force during the provision of the Visit or the Videoconference.

In particular, and for the duration of the state of health emergency, barrier gestures, and in particular the wearing of a mask, are compulsory in the cases specified by French regulations, indoors, as well as outdoors when the rules of distancing cannot apply.

For the duration required by current regulations, the Sanitary Pass is compulsory for all places of leisure and culture, in particular museums and monuments, bringing together more than 50 people at the same time.

Any minor Participant is accompanied and under the responsibility of an adult Participant.

The Company reserves the right to refuse the provision of the Tour or the Videoconference to any Participant, whose condition or behavior it considers does not allow the Tour or the Videoconference to be provided safely or under correct conditions for the other Participants or for the Guide.

The Company has taken out a professional civil liability insurance policy with Maif.

Customer agrees that:

any material or bodily damage resulting from an accident occurring during the provision of the Tour or the Videoconference, which would be caused to him, or which would be caused to the Participant, is in no way the responsibility of the Company;
the Customer and the Participant are fully responsible for any material or bodily damage resulting from an accident occurring during the provision of the Tour or the Videoconference that they may cause to a third party.

Article 8: Complaint and mediation

The Company accepts no liability beyond the remedies described in these T&Cs, including but not limited to any liability for product not available for use, loss of profits, loss of digits business or the provision of services and support. Except as expressly provided, the Company shall not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or of any claim by a third party. You agree that, for any liability related to the product purchase, the Company shall only be liable for an amount of damages above the amount invoiced for the applicable product; although nothing to the contrary, the remedies provided in this contract shall apply even if these remedies fail of their essential purpose.

If necessary, the Customer may make complaints by contacting the Company by e-mail at contact@compagnie-guides.com.

In accordance with Articles L. 611-1 to L. 616-3 of the Consumer Code, in the event of failure of the complaint request to the Company, or in the absence of a response within two months, the Customer may submit the dispute to a mediator, who will independently attempt to bring the parties together with a view to obtaining an amicable solution.

The designated mediation entity is the ANM, 62 rue Tiquetonne, 75002 – Paris

Article 9: Protection of personal data

The Customer is informed that the collection of his personal data is necessary for the sale and supply of Visits and Videoconferences by the Company. These personal data are collected solely for the execution of the service provision contract.

Personal data is reserved for the sole use of the Company.

The Company will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.

The Company implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Company cannot guarantee the security of the transmission or storage of information on the Internet.

In application of the regulations applicable to personal data, Customers and users of the Website have the right to access, rectify, modify and delete their personal data. To exercise this right, the Client may contact the Company by e-mail at contact@compagnie-guides.com.

Article 10: Intellectual property

The content of the Website (brand, domain name, logo, graphic charter, editorial content, illustrations, etc.) and the content of Visits and Videoconferences are the property of the Company and are protected by French and international laws relating to property. intellectual.

Any total or partial reproduction and any use of this information, for any reason whatsoever, is strictly prohibited without the authorization of the Company.

Article 11: Applicable law

These T&Cs and the resulting operations are subject to French law. In the event of absence of amicable resolution of a dispute arising between the parties, the French courts will have sole jurisdiction to hear it.

If a provision of the GCS is deemed illegal or unenforceable, this will not affect the applicability of the other provisions.

These T&Cs are written in French. In the event that they are translated into another language, only the French text will prevail in the event of a dispute.